RETURNS & EXCHANGES
Standard Orders
-
Items purchased from Strada must be returned in perfect, unused condition, free of deterioration, stains, odors, or any damage that prevents resale as new.
-
All items must be returned in their original packaging, including labels and any additional packaging items.
-
Returns must be initiated within 14 days of receipt of your shipment in order to be eligible for a refund.
-
Shipping costs from the initial order are non-refundable.
-
Customers are responsible for all return and exchange shipping costs.
To request a return or exchange, please email strada.comuniations@gmail.com with your order number. We will respond quickly with instructions.
💡 Tip for non-EU customers: If you are unsure about sizing, please contact us at strada.comuniations@gmail.com before purchasing to avoid size-related issues.
Monthly Drops Policy
(Applies only to our limited monthly drops, not basic tracksuits)
-
All sales are final.
-
No returns, cancellations, or refunds will be accepted.
-
This policy is due to our closed-site, one-time drop business model with no restocks.
-
If a package is returned to us, the customer must cover reshipment costs to have it sent again.
Would you like me to also reformat this into a branded, stylish version (like a page-ready layout for a website or PDF), or keep it as plain text?